How to Achieve IT Cost Transparency and Business Alignment
Scott Fuzer, ITSM and ITAM Practice Leader, West Monroe Partners
Understanding how IT enables and affects the business is more important today than at any point in history. However, few IT organizations understand how the infrastructure and applications they manage enable Business Services, Functions, and Processes. Without this understanding, IT will continue to experience challenges in achieving cost transparency and accurate cost allocation or chargeback to the Business. They will continue to lack a clear understanding of their consumption of IT services, the correlating costs, and the ability to do accurate cost-benefit analysis of the services they provide. Join us for an informative session on how to empower the Business with meaningful and accurate IT cost information in order to make well informed business decisions and provide line of sight into the costs of their Services, Functions, and Processes, as they relate to IT expenditures. This session will provide an overview of how to integrate and leverage industry best practices such as IT Asset Management (ITAM), IT Service Management (ITSM), Project and Portfolio Management (PPM), Cost Allocation strategies, and Chargeback strategies to finally achieve business alignment and complete IT cost transparency.