The client is a private equity firm focused on buyout investments in the North American lower-middle market. The firm considers investments in a range of companies, but it focuses primarily on the healthcare, technology, manufacturing, business services, consumer products, and oil and gas industries.
Finding an experienced partner.
So that its own staff could focus on core business issues, the client sought a managed services provider to handle its day-to-day IT responsibilities, including:
In particular, the private equity firm required a partner experienced in its industry, as well as one that offers strong customer service and a proactive approach—including the ability to identify and eliminate problems before the arise. In addition, because the company expected to upgrade some of its key technologies it wanted a partner that could support both short- and long-term needs.
Vital investment industry experience.
The firm selected West Monroe Partners as its IT managed services provider. Not only did West Monroe Partners have extensive experience working with investment companies, it also offered the ability to:
Proactive support, with an eye on future needs.
West Monroe Partners assessed the client’s entire infrastructure and then assumed responsibility for all IT support, including on-call support and break-fix activities; proactive maintenance; and strategic IT projects. In addition, as West Monroe Partners continued to support the firm over a period of years, it has:
Improved up time, productivity, and communication.
By working with West Monroe Partners, the private equity firm has improved its infrastructure significantly and, as a result, its system uptime. In addition, it has deployed new technologies that have improved business productivity, as well as communication among offices and with the home office. The company’s end users continue to count on quality and timely support for their IT needs.