Operating from headquarters in Kansas City, Missouri, Kansas City Power & Light ("KCP&L") is a full-service energy provider and resource. The company was founded in 1882 and has become one of the Midwest’s most affordable energy suppliers through leadership in fuel procurement, plant technology and efficient power generation, transmission, and distribution.
New company, new roles, new applications.
To maintain business continuity as it integrated Aquila’s operations with its own, KCP&L and its parent, Great Plains Energy, wanted incoming employees to be able to perform their roles as part of KCP&L immediately upon closing. Furthermore, because many employees in both organizations would be changing roles as part of the integration process, this meant that users would require access—on “day one”—to the business applications required for their new responsibilities:
Because of the deal’s complexity and regulatory requirements, KCP&L would not be able to access Aquila desktops prior to closing. For assistance with developing a solution that would ensure consistent application access across the combined organization, KCP&L turned to West Monroe Partners, which was providing strategic and technical direction for the overall IT integration.
A smooth employee transition.
West Monroe Partners reviewed the company’s objectives, technology environment access prior to closing, and the plans for integrating people and establishing their new roles. Based on this assessment, the project team recommended a Citrix-based solution that would enable access to applications from a single icon deployed to users’ desktops. This solution offered several benefits:
To ready the solution and ensure its execution over a transition period of eight hours, West Monroe Partners provided the following support for KCP&L and Aquila:
By implementing the Citrix solution designed by West Monroe Partners, KCP&L was able to deliver consistent access to critical customer-facing and human resources applications on day one— an imperative to maintaining business continuity, protecting its revenue stream, and facilitating a smooth employee transition.