The client is a Chicago-based investment advisory firm that provides the highest level of independent investment counsel to wealthy individuals, families, and foundations.
IT support to suit a growing company.
The client outsourced the management of its IT infrastructure, applications, and support to a small, Chicago-based firm. As the investment advisory organization grew, it needed a managed services partner that offered:
- Strong technical capabilities
- Financial services industry experience
- Understanding of IT processes and data security
- Strategic IT though leadership
In addition, the firm sought a customer service-oriented partner that could respond to and resolve issues quickly and implement solutions that would prevent repeat IT problems. The firm selected West Monroe Partners as its new managed services partner. West Monroe Partners offered deep technical expertise, broad capabilities, and the ability to support the firm beyond basic infrastructure and support-desk services. In addition to having a strong track record for providing managed services, West Monroe Partners also demonstrated deep industry expertise in the financial and wealth management sectors.
As the basis for making short- and long-term recommendations, West Monroe Partners assessed all aspects of the client’s IT infrastructure, its environment, and its IT applications.
Access to strategic IT capabilities.
West Monroe Partners assumed responsibility for all IT support, proactive maintenance, and strategic projects— providing weekly and monthly proactive maintenance, on-call support for any issues, and IT strategy and budgeting. Over several years of proactive support, West Monroe Partners implemented the right IT processes to improve the client’s system uptime. In addition, it has:
- Implemented a new back-up solution that provides off-site storage
- Established disaster recovery and business continuity procedures for recovering key applications within four hours
- Implemented improved data security practices and policies
- Implemented Microsoft Office SharePoint
- Developed a QA and test environment to provide a means of testing and deploying application updates
With the support of West Monroe Partners, the investment advisory firm has a much-improved support model and access to technicians who have not only deep technology expertise, but also the ability to communicate effectively at the executive level. As a trusted business partner, West Monroe Partners provides the client with IT strategy and budgeting assistance, as well as “bench strength” and a breadth of offerings for addressing key initiatives.