The client is a wholly owned subsidiary of an international pharmaceutical company. Founded almost 15 years ago to accelerate the parent company’s global expansion into the United States, it is one of the country’s fastest growing pharmaceutical organizations.
Improving collaboration across a complex environment.
The client’s existing SharePoint collaboration platform did not meet its management and collaboration needs. Lack of governance and defined processes for intranet and extranet sites caused inefficiencies and confusion:
The client sought to upgrade its SharePoint environment with more effective tools and capabilities. For assistance, it turned to West Monroe Partners, which demonstrated SharePoint expertise as well as a strong experience in the pharmaceutical industry. Over the course of two years, West Monroe Partners assisted the client with several phases of work, including developing:
Portal and team site design and implementation.
West Monroe Partners gathered business requirements from multiple departments in order to design a solution that would support more than 600 team sites and thousands of sub-team sites. Once it had completed the design, West Monroe Partners worked with the client to:
Customized team sites.
During its initial discovery work, the project team identified many existing sites with “custom” design and/or functionality. Based on the information gathered by West Monroe Partners, the client chose to migrate these custom sites to the new platform with existing functionality but to implement stricter governance related to creation of custom sites in the future.
During implementation, West Monroe Partners worked with more than 10 client teams to migrate their sites to the new platform while retaining customized functionality and other business requirements. These custom sites included:
A specialized R&D portal.
Because the client’s global research and development organization used disparate approaches for managing projects, its executive team and managers lacked a consolidated view of the status of all compounds, trials, and phases in progress. The function initiated an effort to develop standardized project plans, but the effort of updating plans and maintaining individual collaborative sites strained the very resources responsible for bringing compounds through the development process.
West Monroe Partners worked with the division to design and implement a set of customized SharePoint 2007 team sites and then integrate them with a proprietary SQL database, Project Server 2007, and two key third-party web parts. From this work, the client created program and trial sites for all active research and development projects in the pipeline. Each page collects project plan information and displays it in user friendly charts—enabling the client to consolidate data across all active compounds, programs, and trials and reduce the time necessary to create reports. In addition, it provides the division’s executives with an aggregated view of data that enables more effective planning and decision making.
From collaboration to cost savings.
Working with West Monroe Partners, the client has realized an array of benefits, both at the corporate and individual team levels:
Just as important, the client has been able to manage and maintain the platform, as designed, over the ensuing two years.