The client is a mid-market medical device company that is a national distributor of histology, cytology, and other consumable supplies. It is subject to Food & Drug Administration (FDA) regulation, making product traceability important.
Bringing the benefits of new enterprise software to fruition.
West Monroe Partners assisted the client with selection of a new enterprise resource planning (ERP) and customer relationship management (CRM) solution that will transform the way the company interacts with customers and business partners; however the client lacked the knowledge and resources to implement the solution—Epicor 9’s ERP and CRM suite—on its own.
Based on their experience during the selection process, company leaders wanted a dedicated team—without distractions from daily operational responsibilities—to move the project forward, as well as expertise in designing business processes to complement the new software capabilities. In addition, the client sought to:
West Monroe Partners demonstrated deep knowledge of business process re-engineering, packaged software, and project management during the selection process—experience that the client’s leaders considered essential to the decision and, more importantly, to the successful transformation to come.
Supporting three essential roles.
West Monroe guided the client through the ERP and CRM development and implementation, playing three key roles:
The new system and processes have delivered the data transparency the company needed for fast decision making, FDA compliance, robust material requirements planning, effective customer relationship management, integration with major carriers, and much more.