When a leading insurance broker needed new metrics from disparate systems, we found creative ways to give executives powerful data analysis capabilities.
Disparate systems and data make reporting difficult
This organization struggled with a highly manual revenue reporting process that relied on multiple source systems and lacked the ability to provide deep analytics in a timely manner. Specifically, management was unable to analyze trends between client-level revenue and managed claims. The company had attempted to merge claims and contract data several times but had yet to succeed.
With the company’s business growing rapidly, the ability to analyze client revenues was critical. Management turned to West Monroe Partners for assistance. West Monroe had worked successfully with the company before and offered both the deep industry experience and technology knowledge to drive this project to completion.
New ad-hoc reporting capabilities
West Monroe Partners’ cross-functional team quickly oriented itself to the unique issues posted by the client’s disparate systems and moved to address those by:
Greater visibility, more responsive business operations
With newly assembled revenue and claims data, the client’s executives are able to:
Accordingly, the client has experienced tremendous improvement in the visibility into its business operations.
The company now can identify and respond to rapidly changing business dynamics—leading the way to greater profitability and growth.