Implementing SolarWinds centralizes and enhances Midwest utility's capabilities for managing its newly built MPLS network environment

The client in this case study is an investor-owned utility in the Midwest that supports more than 500,000 customers in 24 counties. It has a service territory of 6,000 square miles and more than 150 substations.

Improving network insight
This utility sought a centralized management solution that provides enhanced insight into its telecommunications network and bandwidth constraints within its newly built multi-protocol label switching (MPLS) environment. Specifically, the utility wanted the solution to monitor nodes, collect data, and report information—providing:

  • Alert notifications about outages and downed equipment within the network
  • Centralized reporting and alerts through integration with other head-end systems
  • Customized reporting on statistics within the environment
  • User-friendly templates designed around its needs


A track record for success
For assistance, the utility turned to West Monroe Partners, with which it had substantial prior experience, including building the new MPLS network. West Monroe Partners also offered extensive industry experience and familiarity with leading practices.

For assistance, the utility turned to West Monroe Partners, with which it had substantial prior experience, including building the new MPLS network. West Monroe Partners also offered extensive industry experience and familiarity with leading practices.


Better monitoring capabilities, with an easier-to-use interface
West Monroe Partners implemented SolarWinds as the monitoring solution for the utility’s newly built MPLS network. SolarWinds integrates with other products and head-end systems within the environment to centralize reports and notifications, allowing easier management and maintenance of the network notification system.

SolarWinds’ advanced alerting system reduced the number of alerts within the network, allowing the utility to focus on important alerts that would affect network and business performance. The solution provided automatic reporting, including weekly and monthly statistics and status reports for top nodes within the environment.

West Monroe Partners also implemented customized interfaces and templates designed around the client’s requirements—enabling the system to display data in an easily digestible format and allowing users to navigate quickly to the information they need.

Finally, the SolarWinds solution will allow the utility to adapt its monitoring capabilities quickly as the network expands by dynamically incorporating the names and locations of newly added nodes.