West Monroe Partners and Boyer had previously partnered together on the EMR vendor selection. With a deep understanding of Boyer’s business requirements gained during this process, along with extensive experience in the healthcare industry supporting EMR implementation, the firm was a natural choice to support the next phase of the project.
In collaboration with Boyer and its funders, West Monroe approached the implementation project as a change management effort, as the large-scale technology transformation would impact every aspect of the business as employees, volunteers and clients adapted to the new system.
Common Vision Leads to Successful Integration
West Monroe first led the client through the creation of a value and vision plan, which provided the direction for the entire project execution. To successfully integrate the change, West Monroe recommended the creation of the Boyer Change Network, a group of employees from across the agency who would represent their departments and serve as liaisons between the project team and the broader organization.
With the client aligned around a common vision, West Monroe created communication and training plans to ensure successful adoption, while supporting the selected EMR vendor, Raintree, in developing a customized tool to achieve Boyer’s objectives.
West Monroe managed the implementation over a short period of only eight months, while consistently measuring change readiness and supporting designated super users through the transition. The team leveraged their previous experience as well as organizational change management best practices to ensure the Boyer teams were adequately supported during the transition.
Though challenging, this endeavor lead to successful user acceptance and the deployment of a sustainability plan to ensure system adaptation over time, the key measure of change management success.