Insurance

Winning Strategies
That Drive Growth

Our insurance experts can help you develop winning strategies for driving growth and maintaining competitive advantage.

Case Study: Advanced Insurance Claims Analysis Tool
The application was delivered in just four months—coinciding with the company’s annual client appreciation event—to the delight of its most significant customers.

Today’s insurers are wrestling with market shifts and internal dynamics such as: data overload, cyber liabilities, digital value chain disruption, price and service competition, rapidly evolving customer expectations and regulatory uncertainty. 

Insurance leaders are defined by three competencies: the ability to acquire and retain profitable customers, run efficient operations, and, innovate business insights to capitalize on opportunities. We can help you do all three.

We define the ideal customer interaction and establish strategies for improving broker/agent relationships. We help you streamline processes, engage the right technology solutions, and deliver new products to the market faster than industry average. And, we produce targeted analytics to manage costs and profitability, forecast market trends and realize new revenue streams.

FOCUS AREAS
Advanced Analytics
Big data has a welcome disruptive quality for insurance companies. It helps identify new revenue opportunities, provides actionable operational diagnostics and highlights control enhancements for improved regulatory compliance.
Customer Experience
The insurance landscape is changing and technologies are a strategic differentiator in the insurance value chain from both an efficiency and engagement perspective. Customers want their service and product providers to “know” them and provide unique experiences and expertise to them on demand, requiring an interaction model that involves digital while maintaining a personal touch. And, the compliance obstacles most insurers face in servicing customer complaints are daunting.
LATEST INSIGHTS
2015 Customer Effort Index in Dental Insurance - Benchmarking Results
Date : July 23, 2015

West Monroe’s 2015 Customer Effort Index in Dental Insurance Study analyzed the level of effort required to do business with more than 25 dental insurers including national and regional insurers and several Delta Dental member companies. Through this research, West Monroe Partners identified “customer effort leaders” and the practices that those dental insurers employ to reduce customer effort.

Industry:
Munzoor Shaikh and Greg Layok featured in Becker's Health IT & CIO Review
Date : July 8, 2015
Date : May 11, 2015
Mid-market firms are driving an increase in dealmaking activity, causing the M&A market to return to the highs last seen before the 2007-08 financial crisis, according to our new study, "Harnessing Potential: mid-market integration and managing change." This return to the pre-crisis highs of dealmaking, particularly in North America, is a reflection of a strengthening economy and confidence in mid-market companies to pursue growth.