Winning Strategies
That Drive Growth

Our insurance experts can help you develop winning strategies for driving growth and maintaining competitive advantage.

Case Study: Advanced Insurance Claims Analysis Tool
The application was delivered in just four months—coinciding with the company’s annual client appreciation event—to the delight of its most significant customers.

Today’s insurers are wrestling with market shifts and internal dynamics such as: data overload, cyber liabilities, digital value chain disruption, price and service competition, rapidly evolving customer expectations and regulatory uncertainty. 

Insurance leaders are defined by three competencies: the ability to acquire and retain profitable customers, run efficient operations, and, innovate business insights to capitalize on opportunities. We can help you do all three.

We define the ideal customer interaction and establish strategies for improving broker/agent relationships. We help you streamline processes, engage the right technology solutions, and deliver new products to the market faster than industry average. And, we produce targeted analytics to manage costs and profitability, forecast market trends and realize new revenue streams.

Advanced Analytics
Big data has a welcome disruptive quality for insurance companies. It helps identify new revenue opportunities, provides actionable operational diagnostics and highlights control enhancements for improved regulatory compliance.
Customer Experience
The insurance landscape is changing and technologies are a strategic differentiator in the insurance value chain from both an efficiency and engagement perspective. Customers want their service and product providers to “know” them and provide unique experiences and expertise to them on demand, requiring an interaction model that involves digital while maintaining a personal touch. And, the compliance obstacles most insurers face in servicing customer complaints are daunting.
Operations Excellence
Process optimization is a core part of any business and IT transformation, whether it is a claims or policy systems consolidation or a CRM transformation with a captive or non-captive agent/producer network.
A fast, action-oriented digital health check paves the way to digital differentiation—and better business performance.
Date : July 26, 2016
We blend industry experience with deep technology skills to help insurance organizations identify, design, and build digital solutions that drive key business goals.
West Monroe Partners to present and sponsor at CXFS 2016
Date : June 14, 2016 Time : 08:30 AM

Join West Monroe Partners at CXFS in New Orleans. Mazen Ghalayini will kick off the event with the Chairperson's Opening Remarks and will co-lead the CX Leaders Roundtable.

By Lou Brothers and Brad Ptasienski
Date : June 14, 2016