Pioneering Capabilities
Built for New Realities
We help healthcare organizations understand and capitalize on the opportunities that exist in a dynamic and evolving marketplace.
Healthcare customer experience
Under a New Administration, Payers Must Operationalize for Change

How can payers prepare for impacts from new legislation proposed under the Trump Administration?

Adopting a focus on outcomes may be a shift for the healthcare industry but it’s a historical strength—and cultural imperative—for West Monroe. We have helped a broad array of payers and providers evaluate opportunities, identify clear paths and efficiently drive toward improved outcomes.

We mobilize quickly to efficiently help identify and pursue strategies ranging from scaling up to carving out. We can help you transform your customer experience, evaluate your business model, build efficiencies into your operations, modernize your technology, design and build differentiated products, and diversify and grow through M&A.

From creating pioneering capabilities like a standalone dental e-commerce platform and self-service customer portal to supporting the full M&A lifecycle in countless complex transactions, we are a unique resource purpose-built for the new realities of the industry.

Customer Experience

For organizations across the healthcare ecosystem, designing touch points and internal processes with an “outside-in” focus on the experience of customers, healthcare delivery teams, and other constituents does more than fuel competitive advantage. It improves financial performance. How can transforming customer experience lead your organization to success?

Dental and Ancillary

Healthcare reform. Dynamic delivery models. Technology innovations. New competitors. Consumerism. The combination of these forces has created a challenging operating environment for dental, vision, life, and other ancillary insurance organizations. Are you taking the right steps to thrive in this ever-evolving marketplace?

Health Plans
Health plans have confronted significant change in virtually every facet of the business—from markets to systems to key competitors. Is your organization thriving in an evolving marketplace?
Mergers & Acquisitions
Transactions in an evolving healthcare industry face additional challenges due to the complexity of regulations, quality of care, and patient privacy. Over 80% of mergers fail in delivering the anticipated value, but 100% of the transactions we advise on and lead deliver the value we promise. Do you have the right skills on your team to drive success?
Provider and Population Health
From technology advancements to increasing regulatory oversight, healthcare providers are navigating change every day—while remaining focused on quality of care. Are you capitalizing on emerging technologies and trends to innovate and create value for both your business and your patients?

As the amount of healthcare data continues to exponentially increase, the aging infrastructure and legacy technologies of healthcare organizations remain an easy and lucrative target for cyber criminals. Do you have the necessary security governance, tools, and processes in place to protect your business?

The firm ranked No. 17 out of 25 consulting firms.
Date : August 29, 2017
West Monroe Partners, a progressive business and technology consultancy, has been named one of the top 25 largest consulting firms in healthcare. This is the first year West Monroe has made the annual list, which is assembled and published by Modern Healthcare, the healthcare industry’s leading publication for business trends and information.
BridgeHealth, a benefit-management organization, gained critical new Salesforce, contact center, analytics, and reporting capabilities to boost efficiencies and standardize for growth.
Date : June 15, 2017
Driving business transformation with new customer experience and data analytics capabilities
Date : June 15, 2017
Partnering with West Monroe, BridgeHealth transformed its organization—establishing Salesforce, analytics, reporting, and contact center capabilities essential to further change. These new capabilities have improved efficiency and insight, and more importantly, they will help BridgeHealth deliver a better member experience and fulfill its mission of enabling high-quality care at a better value.